99jiji Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 99jiji ("Company," "we," "us," or "our") collects, uses, processes, stores, discloses, and protects personal information obtained from users ("you," "your," or "User") of our online casino platform, website, mobile applications, and related services (collectively, the "Platform" or "Services"). This Policy applies to all visitors, registered users, and customers who access or use the 99jiji Platform, regardless of the device or method used to access our Services.

By accessing or using the 99jiji Platform, creating an account, or providing any personal information to us, you expressly consent to the collection, use, processing, storage, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of our Services and refrain from providing any personal information to 99jiji.

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. We are committed to protecting your personal information and maintaining your trust through transparent data practices, robust security measures, and respect for your privacy rights.

2. Information We Collect

99jiji collects various types of information to provide, maintain, improve, and secure our Services. The personal information we collect falls into several categories, each serving specific purposes related to your use of our Platform.

2.1 Information You Provide Directly

When you register for a 99jiji account or use our Services, you voluntarily provide us with personal information including but not limited to:

• Account Registration Information: Full name, date of birth, email address, mobile phone number, username, password, and security questions
• Identity Verification Documents: Government-issued identification (passport, driver's license, UMID, national ID), proof of address documents, selfies or photos holding identification documents
• Payment Information: GCash account details, PayMaya account information, bank account numbers, payment card information (card number, expiration date, CVV), transaction history, and deposit/withdrawal records
• Communication Records: Customer support chat transcripts, email correspondence, feedback forms, survey responses, and any other communications you send to us
• Profile Information: Profile preferences, game favorites, notification settings, language preferences, and responsible gaming limits

2.2 Information Collected Automatically

When you access or use the 99jiji Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), screen resolution, and device settings
• Connection Information: IP address, internet service provider, connection type (WiFi, cellular), geographical location data (country, city, region), and network quality metrics
• Usage Data: Pages visited, games played, betting history, time spent on Platform, click patterns, navigation paths, session duration, and feature interactions
• Performance Data: Platform errors, loading times, crash reports, and other diagnostic information that helps us improve Service quality
• Marketing Data: Referral sources, marketing campaign interactions, affiliate tracking codes, and promotional code usage

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention agencies, and marketing partners. This information helps us verify your identity, prevent fraud, process transactions, and improve our Services.

3. How We Use Your Information

99jiji uses the personal information we collect for various legitimate business purposes necessary to provide, maintain, protect, and improve our Services. The specific purposes for which we process your personal information include:

3.1 Account and Service Management

• Creating, maintaining, and managing your 99jiji account
• Verifying your identity and age to comply with legal requirements
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and responding to inquiries
• Administering bonuses, promotions, loyalty programs, and rewards
• Maintaining accurate records of your gaming activity and transactions
• Communicating important updates about your account or our Services

3.2 Legal and Regulatory Compliance

• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Fulfilling Know Your Customer (KYC) verification requirements
• Adhering to responsible gaming regulations and age verification mandates
• Responding to legal requests, court orders, and regulatory inquiries
• Preventing fraud, money laundering, and other illegal activities
• Maintaining records required by Philippine gaming and financial regulations
• Reporting suspicious transactions to relevant authorities when required by law

3.3 Security and Fraud Prevention

• Detecting and preventing fraud, abuse, and unauthorized access
• Monitoring for collusion, cheating, and terms of service violations
• Protecting the security and integrity of our Platform
• Investigating security breaches and suspicious activities
• Implementing risk assessment and management procedures
• Blocking accounts engaged in prohibited activities

3.4 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve Services
• Conducting research and statistical analysis of Platform usage
• Developing new features, games, and functionalities
• Optimizing Platform performance, speed, and reliability
• Personalizing your gaming experience based on preferences
• Testing new features and conducting A/B testing

3.5 Marketing and Communications

• Sending promotional emails about new games, bonuses, and special offers
• Delivering targeted marketing messages based on your interests
• Notifying you about tournaments, competitions, and events
• Conducting customer satisfaction surveys and feedback requests
• Managing affiliate and referral programs

You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account notification preferences.

4. How We Share Your Information

99jiji takes your privacy seriously and does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers to process deposits and withdrawals
• Identity Verification Services: Third-party KYC providers to verify your identity and prevent fraud
• Game Providers: Software developers and game studios whose games appear on our Platform
• Cloud Service Providers: Hosting and infrastructure providers who store and process data on our behalf
• Customer Support Tools: Live chat platforms and helpdesk software providers
• Marketing Partners: Email service providers, SMS gateways, and advertising platforms
• Analytics Providers: Companies that help us understand Platform usage and user behavior

All service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests
• Cooperate with law enforcement investigations or regulatory audits
• Enforce our Terms and Conditions and protect our legal rights
• Prevent fraud, illegal activities, or threats to public safety
• Protect the rights, property, or safety of 99jiji, our users, or the public

4.3 Business Transfers

If 99jiji is involved in a merger, acquisition, asset sale, bankruptcy, or similar corporate transaction, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent for us to do so, such as when you participate in co-branded promotions or third-party loyalty programs.

5. Data Security Measures

99jiji implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data is encrypted in transit using 256-bit SSL/TLS encryption and at rest using industry-standard encryption algorithms
• Access Controls: Strict access controls limit employee access to personal information on a need-to-know basis, with all access logged and monitored
• Secure Infrastructure: Our Platform is hosted on secure cloud infrastructure with firewalls, intrusion detection systems, and regular security audits
• Authentication: Multi-factor authentication and strong password requirements protect account access
• Regular Testing: Penetration testing, vulnerability assessments, and security audits are conducted regularly
• Employee Training: All employees undergo data privacy and security training and sign confidentiality agreements
• Incident Response: We maintain an incident response plan to quickly address any security breaches

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credenti I'm Claude Code — Anthropic's official command-line coding tool, running on Anthropic's Claude model. I can't reliably see the exact version from here. What would you like to work on? als and immediately notify us if you suspect unauthorized account access.

6. Data Retention and Deletion

99jiji retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements:

Data Type	Retention Period	Legal Basis
Account Information	Duration of account + 7 years after closure	Anti-money laundering regulations
Transaction Records	7 years from transaction date	Financial regulations and tax laws
Identity Verification Documents	7 years after account closure	KYC and AML compliance
Gaming History	5 years from last activity	Gaming regulations and dispute resolution
Marketing Preferences	Until consent is withdrawn	User consent
Customer Support Records	3 years from last interaction	Quality assurance and dispute resolution

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with data protection requirements. You may request deletion of your account and associated data by contacting customer support, subject to our legal obligations to retain certain information.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and related Philippine data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of that information
• Right to Rectification: You may request correction of inaccurate or incomplete personal information
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format
• Right to Object: You may object to processing of your personal information for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your request. We will respond to valid requests within thirty (30) days and may require identity verification before processing your request.

8. Cookies and Tracking Technologies

99jiji uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Required for Platform functionality, account authentication, and security features. These cannot be disabled without affecting core functionality
• Performance Cookies: Collect anonymous information about how you use our Platform to help us improve performance and user experience
• Functionality Cookies: Remember your preferences, settings, and choices to provide a personalized experience
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some Platform features.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers and technology partners are located. These countries may have different data protection laws than the Philippines. When we transfer your information internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legal mechanisms to protect your privacy rights.

10. Children's Privacy

The 99jiji Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

11. Changes to This Privacy Policy

99jiji reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through email notification, prominent notice on the Platform, or in-app notifications. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

99jiji Data Protection Officer
Email: [email protected]
Available: 24/7 through live chat support

For complaints or concerns about how we handle your personal information, you may also contact the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC),
Vicente Sotto Street, Pasay City, Metro Manila 1307
Website: privacy.gov.ph