National Center for Mental Health (NCMH)
Crisis Hotline: 0917-899-USAP (8727) | 24/7 mental health support including gambling addiction counseling
Age Restriction: 21+ Only
Online gambling is strictly prohibited for individuals under 21 years of age in the Philippines. 99jiji verifies the age of all players during registration. If you are under 21, you are not permitted to create an account or participate in any gaming activities on our Platform.
Our Commitment to Responsible Gaming
At 99jiji, we understand that online casino gaming should be an entertaining pastime, not a problem. While millions of Filipino players enjoy our Platform responsibly, we recognize that some individuals may develop unhealthy gambling habits. That's why we've built comprehensive player protection tools and resources into every aspect of our service.
Responsible gaming means maintaining control over your gambling activities, setting personal limits, and recognizing when gaming stops being fun. We're committed to helping every 99jiji player maintain a healthy relationship with online gaming through education, self-management tools, and professional support resources when needed.
Our responsible gaming program aligns with Philippine gaming regulations and international best practices. We partner with leading responsible gaming organizations to continuously improve our player protection measures and ensure that 99jiji remains a safe environment for entertainment.
What is Problem Gambling?
Problem gambling occurs when gambling activities interfere with your daily life, relationships, work, or financial well-being. It can affect anyone regardless of age, income level, or gaming experience. Recognizing the warning signs early is crucial to addressing potential issues before they escalate.
Problem gambling is characterized by an inability to control gambling behavior despite negative consequences. This may include spending more money than you can afford, chasing losses, lying about gambling activities, or neglecting important responsibilities to gamble. If you or someone you know exhibits these behaviors, seeking help is the most important step.
Warning Signs of Problem Gambling
- Gambling with money needed for bills, rent, or other necessities
- Spending more time and money gambling than originally intended
- Chasing losses by continuing to gamble to recover money lost
- Lying to family or friends about gambling activities or amounts spent
- Borrowing money or selling possessions to fund gambling
- Neglecting work, school, or family responsibilities to gamble
- Feeling anxious, irritable, or restless when unable to gamble
- Using gambling as an escape from problems or negative emotions
- Experiencing relationship conflicts due to gambling behavior
- Feeling guilty or ashamed about gambling but continuing anyway
Gambling Should Be Entertainment
Online casino gaming at 99jiji should be viewed as entertainment, similar to watching movies, dining out, or attending sporting events. Set a budget for entertainment spending and treat any money spent on gaming as the cost of that entertainment, not as an investment or income source.
Remember that casino games have a house edge, meaning that over time, the casino will always have a mathematical advantage. While individual players can and do win, gambling should never be considered a reliable way to make money or solve financial problems. Play for fun, celebrate wins when they happen, but never gamble with money you cannot afford to lose.
Player Protection Tools
99jiji provides powerful self-management tools to help you maintain control over your gaming activities. Access these features anytime through your account settings.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you can add to your 99jiji account. Once a limit is reached, you won't be able to deposit additional funds until the time period resets. This helps you stick to your budget and prevents impulsive overspending.
Set your deposit limits in Account Settings
Loss Limits
Establish maximum loss thresholds for daily, weekly, or monthly periods. When you reach your loss limit, you'll be unable to place additional wagers until the period resets. Loss limits help protect you from chasing losses during an unlucky streak and ensure you never lose more than you're comfortable with.
Configure loss limits in Responsible Gaming Controls
Session Time Limits
Control how long you play in a single session by setting time reminders or automatic logout limits. After your chosen time period, you'll receive alerts or be logged out automatically. This feature helps prevent losing track of time and encourages regular breaks from gaming.
Manage session limits in Account Preferences
Take a Break (Cooling-Off Period)
Need a short break from gaming? Use our cooling-off tool to temporarily suspend your account for 24 hours, 72 hours, one week, or one month. During this period, you won't be able to log in, deposit funds, or participate in any gaming activities. This gives you time to step back and reassess your gaming habits.
Request a cooling-off period via Customer Support
Self-Exclusion
Self-exclusion is a powerful tool for players who need a longer break or want to stop gambling completely. You can exclude yourself from 99jiji for a minimum of 6 months or permanently. During self-exclusion, your account will be closed, you cannot create new accounts, and we'll block access to all marketing communications. This decision cannot be reversed before the exclusion period ends.
Activate self-exclusion through Customer Support or Account Settings
Reality Checks & Activity History
Receive periodic pop-up reminders showing how long you've been playing and how much you've won or lost in the current session. You can also access detailed gaming history, transaction records, and account statements at any time to review your gambling activity and ensure you're staying within your intended limits.
Enable reality checks in Notification Settings
Responsible Gaming Principles
Essential
Set a Budget
Only gamble with money you can afford to lose. Never use funds intended for bills, rent, groceries, or other necessities. Treat gambling as entertainment spending, not an investment.
Important
Manage Your Time
Set time limits before you start pla ying and take regular breaks. Continuous gaming sessions can lead to fatigue, poor decisions, and loss of perspective on time and money spent.
Critical
Never Chase Losses
Accept losses as part of the entertainment cost. Trying to win back lost money by gambling more often leads to bigger losses and unhealthy gambling patterns.
Essential
Avoid Alcohol
Don't gamble while under the influence of alcohol or drugs. Impaired judgment leads to poor decisions, excessive spending, and risky gambling behavior.
Important
Balance Your Life
Maintain a healthy balance between gambling and other activities. Spend quality time with family and friends, pursue hobbies, and don't let gambling dominate your life.
Critical
Seek Help Early
If you're concerned about your gambling habits, reach out for help immediately. Early intervention prevents problems from escalating and recovery is more effective.
Professional Support Resources in the Philippines
If you or someone you know is struggling with problem gambling, professional help is available. These organizations provide confidential support, counseling, and treatment services.
PAGCOR Responsible Gaming Program
Philippine Amusement and Gaming Corporation offers resources, educational materials, and guidance on responsible gaming practices. Visit their website for information on problem gambling prevention and treatment options.
Gamblers Anonymous Philippines
Free peer support group meetings for individuals recovering from gambling addiction. Confidential, non-judgmental environment with experienced members who understand your struggles.
Philippine Mental Health Association
Professional counseling and therapy services for gambling addiction and related mental health concerns. Connect with licensed therapists who specialize in behavioral addictions.
99jiji Customer Support
Our 24/7 support team can help you activate responsible gaming tools, provide information about self-exclusion, or direct you to appropriate professional resources. We're here to help.
Protecting Minors
99jiji strictly prohibits underage gambling. All players must be at least 21 years of age to create an account or participate in any gaming activities on our Platform. We employ rigorous age verification procedures during registration and monitor for potential underage access.
Parental Controls and Family Safety
Parents and guardians play a crucial role in preventing underage gambling. We recommend installing parental control software on devices used by minors to block access to gambling websites. Popular options in the Philippines include:
- Net Nanny: Comprehensive internet filtering and monitoring for computers and mobile devices
- Qustodio: Cross-platform parental controls with website blocking and screen time management
- Norton Family: Free parental control software from Norton with customizable web filters
- Kaspersky Safe Kids: Real-time monitoring and content filtering to protect children online
Talk openly with children and teenagers about the risks of gambling, the importance of waiting until legal age, and the potential consequences of underage gambling. Education and open communication are the most effective prevention strategies.
Reporting Underage Gambling
If you suspect that a minor is accessing 99jiji or any online gambling platform, please report it immediately to our customer support team. We take underage gambling reports seriously and will investigate promptly. All accounts found to be held by individuals under 21 will be permanently closed, and any funds will be returned to the deposit source after verification.
Responsible Marketing Practices
99jiji is committed to responsible advertising and marketing. We do not target minors, vulnerable populations, or self-excluded individuals with promotional materials. All our marketing communications include responsible gaming messages and clearly state the 21+ age requirement.
Players can opt out of marketing communications at any time through account settings or by contacting customer support. Self-excluded players are automatically removed from all marketing lists and will not receive promotional emails, SMS messages, or other communications from 99jiji.
Unsubscribe from Marketing
To stop receiving promotional communications from 99jiji, log into your account and navigate to Communication Preferences in Settings. Uncheck the boxes for email, SMS, and push notifications as desired. Changes take effect immediately. You will continue to receive important account-related communications regardless of marketing preferences.
We're Here to Support You
Your well-being is our priority. If you need assistance with responsible gaming tools or have concerns about your gambling, our support team is available 24/7.
Support
Get Help Today
- 24/7 customer support in English and Tagalog
- Easy access to all responsible gaming tools
- Confidential assistance with self-exclusion
- Guidance on setting deposit and loss limits
- Connection to professional support resources
- No judgment, only understanding and help
- Your privacy and well-being come first